FAQs & Help Center
Find answers to our most commonly asked questions about orders, shipping, returns, and more.
Orders & Shipping
How long does it take to process my order?
Orders are processed within 5-7 business days. Please note that during sales, processing time may be slightly longer.
What are the shipping charges?
Shipping within Pakistan costs Rs. 250 for Cash on Delivery orders. All prepaid (paid online) orders ship free.
How can I track my order?
Once your order has shipped, you'll receive an email with your tracking information. For any questions about your shipment, WhatsApp us at +92 337 1112343 or email info@myrabano.com.
Do you ship internationally?
We currently ship within Pakistan. For international shipping inquiries, please contact our team directly and we'll be happy to help.
Returns & Exchanges
What is your return and exchange policy?
All purchases are final sale and non-refundable. However, we accept exchanges within 7 days of purchase, provided the item is unused, unwashed, and in original condition with all tags, labels, and packaging intact. Exchanged items are processed at the current selling price.
Can I get a cash refund?
We do not offer cash refunds. Eligible e-commerce returns are issued as a bank reversal or store credit, based on the invoice price.
Are sale items eligible for exchange?
Items purchased during promotions, flash sales, or bundle offers are eligible for a size exchange only. Article exchanges are not available on discounted items.
Is my exchange guaranteed?
Exchanges are subject to stock availability at the time your request is processed.
Sizing & Products
How do I find the right size?
Each product is available in Small, Medium, Large, and Extra Large. If you're unsure which size to choose, message us on WhatsApp with your measurements and our team will help you pick the best fit.
Why might the color look different from the photos?
We make every effort to display product colors as accurately as possible. However, slight variations may occur due to device screen settings, lighting, and natural differences in fabric and finish over time.
An item I want is sold out. Will it restock?
Restocks depend on fabric and stitching availability. Message us on WhatsApp with the product name and we'll let you know if and when it's coming back.
Payments
What payment methods do you accept?
We accept Cash on Delivery (COD) across Pakistan, as well as secure online prepaid orders.
Is it safe to pay online?
Yes. All online payments are processed securely through trusted payment gateways, and your payment information is never stored on our servers.
Contact & Support
How can I contact customer support?
You can reach us via WhatsApp at +92 337 1112343, email us at info@myrabano.com, or use the form on our Contact Us page. We aim to respond to every inquiry as quickly as possible.
Where are you located?
Our store is located at Main GT Road, Zeta Mall, Islamabad, Pakistan.